Terms of Service

Khazanty is a marketplace connecting independent, verified clothing vendors (“stores”) with buyers in Jordan. Khazanty is not a clothing company and does not make or sell clothing itself — it is an online shopping platform that connects stores with shoppers. Stores list and price their own products; Khazanty facilitates discovery, checkout, payment collection, and delivery coordination. Khazanty is not the seller of the products listed by stores — the sale contract for each order is between you and the store fulfilling it, unless stated otherwise.

• You must provide accurate registration information and are responsible for activity on your account.
• You must be legally able to enter a binding contract to place an order.
• Stores require admin approval before they can list products. Approval can be revoked for policy violations, repeated order-cancellation abuse, or fraud.

• All prices are in Jordanian Dinar (JOD). Product prices, delivery fees, and totals are calculated and verified by our systems at checkout, not by what your device sends — the amount shown at checkout is the amount charged.
• Payment is currently Cash on Delivery. Card payment, when enabled, is processed by a licensed payment gateway on its own secure page; Khazanty never sees or stores your full card details.
• An order is only confirmed once payment is verified (for card) or accepted (for COD) and stock is confirmed available. Listed stock can occasionally run out between browsing and checkout; if that happens, the affected item will not be charged and you'll be notified.
• A single checkout may be split across multiple stores and/or delivery cities; each store fulfils its own portion of the order.

• You may cancel an order before it has shipped, from your Orders page. Once a store marks an order as shipped, cancellation is no longer available — contact the store directly.
• Stores may also cancel an order before shipment (for example, if stock turns out to be unavailable); you will not be charged for a cancelled order.
• Delivery is coordinated by Khazanty delivery captains or the store's own arrangement, to the address you provide. Delivery windows shown are estimates, not guarantees.
• Returns and refunds are handled directly between you and the store that fulfilled your order — Khazanty does not currently operate a centralized returns or refund system. Check a store's own policy before ordering if this matters to you.
• Exchanges (for example a different size or colour) are likewise arranged directly with the store. If you choose to exchange an item for a reason that is not a Khazanty delivery error — size, preference, or a quality issue with the store's product — any additional delivery fees for the exchange are paid by you, unless the store agrees otherwise.

• Reviews you post are public and must reflect a genuine experience with that store/product. Reviews are only enabled after a qualifying purchase.
• You agree not to post illegal, harassing, or fraudulent content; impersonate another person or business; attempt to circumvent stock/price checks; or use the platform for anything other than genuine buying or selling of clothing.
• We may remove content or suspend accounts that violate these Terms.

If you register as a store, you additionally agree to: list only products you can genuinely fulfil, at accurate prices and stock levels; not list counterfeit, unsafe, or prohibited goods; honour orders placed against your live stock; and respond to buyer messages in good faith. Repeated stock-race errors, undisclosed price changes after ordering, or a high cancellation rate may result in suspension.

The Khazanty name, app, and design are owned by Yousef Qutaiba Abu Hamra & Partners Company General Partnership. Product photos and descriptions are owned by the listing store, which grants Khazanty a licence to display them. Don't copy, scrape, or reuse platform content or another store's listings without permission.

Khazanty is an online shopping platform, not a clothing company. Our responsibility is limited to operating the platform and getting your order to you in the right way — the correct packages, delivered to the address you provided. If a delivery error on our side occurs (for example, you receive another customer's package), contact support@khazanty.com and we will correct it at no extra cost to you.

Khazanty is not responsible for the quality, condition, safety, authenticity, sizing, or legality of products listed by stores, nor for a store's photos, descriptions, or brand claims — those matters are strictly between you and the fulfilling store. Any exchange for such reasons is at your own delivery cost, as described in Section 4.

Khazanty is provided “as is.” To the extent permitted by Jordanian law, Khazanty's liability for any claim relating to the platform itself is limited to the amount you paid for the order giving rise to the claim.

We may update these Terms as the platform evolves; continued use after an update means you accept the changes. You may stop using Khazanty and delete your account at any time. We may suspend or terminate accounts that violate these Terms. These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

Questions about these Terms? support@khazanty.com.